We process and ship orders on business days, excluding Fridays and Saturdays. When payment is confirmed and an item is in stock, many orders are dispatched the same day or on the next business day.

Products may ship from Israel, the Czech Republic, a U.S. warehouse or an international fulfillment partner. Orders containing multiple products may arrive in separate packages.

Estimated transit times after dispatch

These estimates begin when the order is dispatched and are not guarantees. Customs processing, weather, postal disruptions, holidays, payment review and other events outside our control may cause delays.

View the full shipping chart or see the countries we currently ship to.

Your account may display one of the following statuses:

After dispatch, allow 24–72 hours for the carrier to scan and activate the tracking number.

Damaged or incorrect product

Contact us promptly and include your order number, a description of the problem and clear photographs. After review, we may offer a replacement, refund or another appropriate resolution.

Change of mind or fit issue

• Contact us within 14 days after receiving the product.
• The product must be returned in its original condition with all included parts and packaging.
• A refund is issued after the returned item is received and inspected.
• Original shipping and return shipping costs are generally not refundable unless the item was incorrect or defective.

Restocking fee

Where permitted by applicable law, a restocking fee of up to 20% may apply to unclaimed shipments, customs returns or returns that are not caused by a product defect, incorrect shipment, fit issue or compatibility issue. ZAHAL may waive or adjust the fee based on the circumstances.

Do not send a return before receiving instructions and the correct return address from customer service.

Compatibility questions

Send us the exact product name or URL and the manufacturer, model and generation of the equipment you intend to use. Photographs can help us identify variants, but customers remain responsible for confirming lawful and safe use.

T-shirts and apparel

Measure a similar garment that fits you well and compare its shoulder width, chest width, total length and sleeve length with the product-specific size chart. Chest and overall length are normally the most important measurements.

Protective vests

For adjustable vests, your usual T-shirt size is often a useful starting point. Always review the size chart shown on the product page and contact us before ordering when measurements fall between sizes.

Available payment methods are shown during checkout and may differ by destination, order value or product. Payment details are handled through secure payment providers and are subject to their verification procedures.

For payment failures, first confirm that your billing address and card details are correct and contact your bank or payment provider. If the issue continues, use the contact form and select the payment or order-related subject.

ZAHAL does not sell personal information. Information may be shared with payment providers, carriers, fulfillment partners and other service providers when necessary to process an order, prevent fraud or comply with applicable requirements. See our Privacy Policy for details.

• Check that the email address or username was entered correctly.
• Check your spam or junk folder and allow several minutes for the reset email to arrive.
• Make sure Caps Lock is not enabled when entering a password.
• Try a private browser window or clear the site cache if the account page does not load correctly.

Open My Account. If the reset email still does not arrive, contact us using the form above.

Customers are responsible for confirming that a product may be legally purchased, imported, possessed and used at the destination. Customs agencies and carriers may request taxes, duties, permits or supporting documents before releasing a package.

ZAHAL may place an order on hold, request additional documentation, remove restricted items, decline shipment or cancel and refund an order when necessary to comply with applicable law or company policy.

Customer service cannot provide legal advice or guarantee that local customs will release a shipment.

Selected rifle and firearm accessories ordered by U.S. customers may be fulfilled by a U.S. partner warehouse to improve delivery times and support local compliance. Customer service and order support remain handled by ZAHAL.

Where applicable, products may ship from:

FAB Defense Inc.
873 Hull Road, Unit 5
Ormond Beach, FL 32174
United States

Your order confirmation or shipping email will identify the relevant shipment and tracking information.